Terms & Conditions

For the purposes of these Terms & Conditions, the following definitions apply throughout:

Access to and use of the gen89 Platform is strictly subject to the following eligibility requirements. By registering an Account, you represent and warrant that all of the following conditions are met and continue to be met for the duration of your membership:

• Age: You must be at least 21 years of age. gen89 operates a strict 21+ policy. Any Member found to be under the age of 21 will have their Account immediately suspended, all balances forfeited, and the matter reported to relevant authorities where legally required.
• Jurisdiction: You must be accessing the Platform from a jurisdiction in which online gaming activities of this nature are not explicitly prohibited by applicable law. It is your sole responsibility to determine whether participation is lawful in your location before registering.
• Legal Capacity: You must have full legal capacity to enter into binding contracts under the laws applicable to you. You must not be subject to any court order, guardianship arrangement, or other legal restriction that would prevent you from entering into this agreement.
• Single Account: You may hold only one Account on the gen89 Platform. Registering or operating multiple Accounts, whether in your own name or through third parties, constitutes a material breach of these Terms & Conditions.
• Self-Exclusion: You must not be subject to any active self-exclusion order placed through gen89 or any affiliated responsible gaming programme.
• Accurate Information: All registration information you provide must be truthful, complete, and current at the time of registration and throughout your membership.

To access the gen89 Platform's full range of services, you must complete the registration process and create a verified Account. The following conditions govern Account registration and ongoing Account management:

• Registration Information: You must provide a valid username, a secure password, your full legal name, date of birth, and a valid email address at the time of registration. gen89 reserves the right to request additional documentation at any time to verify the accuracy of this information.
• Identity Verification (KYC): gen89 operates a mandatory KYC programme. Before processing any withdrawal request, gen89 may require you to submit government-issued photographic identification (such as a national identity card or passport), proof of address, and in certain circumstances, documentation evidencing your source of funds. Failure to provide requested KYC documentation within the specified timeframe may result in Account suspension and the withholding of funds pending verification.
• Account Security: You are solely responsible for maintaining the confidentiality of your Account credentials. You must not share your username or password with any third party. gen89 will not be liable for any loss arising from unauthorised Account access resulting from your failure to maintain credential security. You must notify gen89 immediately if you suspect any unauthorised use of your Account.
• Account Closure: gen89 reserves the right to close, suspend, or restrict any Account at its sole discretion, including where it suspects fraudulent activity, breach of these Terms, or where required by applicable law or regulatory obligation.
• One Account per Person: Each individual is permitted to hold one Account only. gen89 employs device fingerprinting, IP monitoring, and payment method cross-referencing to detect duplicate Accounts. Any funds held in duplicate Accounts are subject to forfeiture.

All financial transactions on the gen89 Platform are conducted in Indonesian Rupiah (IDR). The following terms govern the deposit and withdrawal of funds:

4.1 Accepted Payment Methods. gen89 currently accepts deposits and processes withdrawals via the following channels: bank transfers through BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, and BSI (Bank Syariah Indonesia); and e-wallet transfers through OVO, DANA, GoPay, ShopeePay, and LinkAja. gen89 reserves the right to add, modify, or remove available payment methods at any time without prior notice.

4.2 Minimum Deposit. The minimum single deposit amount is Rp 10.000. Deposits below this threshold will not be credited to your Wallet Balance. Minimum amounts are subject to change; the current minimums are displayed in the Platform's cashier section at all times.

4.3 Deposit Processing. Deposits made via e-wallet (OVO, DANA, GoPay, ShopeePay, LinkAja) are typically credited to your Wallet Balance within minutes of confirmation. Bank transfer deposits are credited upon receipt of cleared funds, which may take up to 60 minutes during standard banking hours (WIB). gen89 is not responsible for delays caused by the Member's bank or payment provider.

4.4 Withdrawal Requests. Withdrawal requests are processed by gen89 within 15 minutes for e-wallet channels during standard operating hours (WIB). Bank transfer withdrawals are typically processed within the same business day. gen89 reserves the right to conduct additional verification checks prior to processing any withdrawal, which may extend processing times.

4.5 Withdrawal Eligibility. Withdrawals will only be processed to a payment method registered in the Member's own name and matching the details on the verified Account. Third-party withdrawals are strictly prohibited. gen89 reserves the right to reverse any withdrawal request pending satisfactory completion of KYC verification.

4.6 Transaction Limits. gen89 may impose minimum and maximum transaction limits at the account level, payment method level, or platform level. These limits are subject to change and are displayed within the cashier section of the Platform at all times.

4.7 Chargebacks. Members must not initiate chargebacks or payment reversals through their bank or payment provider in respect of any deposit made to gen89. Any chargeback initiated by a Member will result in the immediate suspension of their Account and forfeiture of all balances pending investigation. gen89 reserves the right to pursue recovery of chargebacked amounts through all available legal channels.

gen89 offers a variety of promotional incentives, including welcome bonuses, deposit match bonuses, free spins, cashback programmes, and seasonal promotions aligned with Indonesian cultural events such as Idul Fitri, Ramadhan, and Indonesian Independence Day. The following general terms apply to all bonuses and promotions unless a specific promotion's terms state otherwise:

• Wagering Requirements: All bonus funds are subject to wagering requirements before they may be withdrawn. The applicable wagering multiplier for each promotion is stated in that promotion's specific terms. Failure to complete wagering requirements within the stated validity period will result in the automatic forfeiture of the bonus and any associated winnings.
• One Bonus Per Member: Unless explicitly stated otherwise, each promotion is available once per Member, per household, per IP address, and per device. gen89 reserves the right to restrict bonus eligibility where it detects coordinated bonus abuse.
• Game Contribution: Not all games contribute equally toward wagering requirements. Live casino games, certain table games, and specialty games may contribute at a reduced rate or may be excluded from wagering calculations entirely. Contribution rates for each game category are published on the relevant promotion page.
• Bonus Abuse: gen89 reserves the right to void bonuses and forfeit associated winnings in cases where it determines, at its sole discretion, that a Member has engaged in bonus abuse, including placing low-risk or hedge bets designed primarily to satisfy wagering requirements without genuine gameplay intent.
• Promotion Amendments: gen89 reserves the right to modify, suspend, or terminate any promotion at any time. Material changes to an active promotion will be communicated to affected Members via the registered email address.
• Maximum Withdrawal from Bonus: Unless stated otherwise, the maximum amount withdrawable from winnings derived from a bonus is capped at ten times (10x) the original bonus value. This cap does not apply to real-money deposits or winnings earned from real-money play.

gen89 operates an extensive game library sourced from internationally licensed studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft. The following terms govern gameplay on the Platform:

• Random Number Generation: All non-live casino games on the gen89 Platform use certified Random Number Generation (RNG) technology that has been independently tested and verified by accredited third-party testing laboratories. The outcomes of all RNG games are determined by the game engine at the moment each game round is initiated and cannot be influenced by any party after the round begins.
• Live Casino: Live casino games are conducted in real time by human dealers operating from licensed studio premises. All live game streams are subject to the house rules of the applicable game studio. In the event of a technical disruption to a live game stream, gen89's technical support team will investigate the incident and resolve any disputed round outcomes in accordance with the applicable game studio's technical failure policy.
• Sportsbook: All sports betting markets offered through the gen89 sportsbook are subject to market-specific rules published within the sportsbook section of the Platform. Settlement of bets is based on official results from the relevant governing body (e.g., FIFA, PSSI, BWF). gen89 reserves the right to void, suspend, or amend markets where it suspects irregular betting activity or where official results are subject to dispute.
• Malfunction Policy: In the event of a game or system malfunction that affects the outcome of a game round or bet, gen89 reserves the right to void the affected round and refund the stake to the Member's Wallet Balance. Malfunction voids all pays.
• Game Availability: The availability of specific games may vary based on the Member's location. gen89 reserves the right to restrict access to any game or product at any time without prior notice.

The following conduct is strictly prohibited on the gen89 Platform. Any Member found to have engaged in prohibited conduct will have their Account immediately suspended, all balances reviewed, and may be subject to legal action:

• Registering more than one Account on the Platform, whether directly or through a third party.
• Providing false, inaccurate, or misleading information at registration or during any KYC process.
• Using the Platform while under the age of 21.
• Using software, bots, scripts, AI tools, or any automated system to interact with the Platform in a manner not permitted by gen89.
• Exploiting software errors, game glitches, or pricing errors for financial gain.
• Engaging in any form of collusion, match-fixing, or coordinated betting activity designed to manipulate game or market outcomes.
• Using the Platform for money laundering, terrorist financing, or any other criminal purpose.
• Making chargebacks or disputed payment claims in bad faith.
• Threatening, harassing, or abusing gen89 staff or other Members via any communication channel.
• Attempting to access another Member's Account without authorisation.

gen89 is committed to providing a safe, responsible gaming environment. We believe that gaming should be an enjoyable form of entertainment — never a financial strategy, compulsion, or source of personal harm. The following responsible gaming tools are available to all Members directly through the Account dashboard:

• Deposit Limits: Members may set daily, weekly, or monthly deposit limits. Once set, limits take effect immediately and can only be increased after a 7-day cooling-off period.
• Session Time Limits: Members may configure automatic session duration reminders that notify them when a specified period of continuous play has elapsed.
• Cool-Off Period: Members may request a temporary suspension of their Account for a defined period (24 hours, 7 days, 30 days, or 90 days). During a cool-off period, Account access is restricted and no communications will be sent.
• Self-Exclusion: Members who feel that their gaming has become problematic may apply for permanent self-exclusion. This results in indefinite Account closure, forfeiture of any active bonus funds, and withdrawal of any real-money balance subject to standard KYC verification.

If you are concerned about your own or another person's gambling behaviour, we encourage you to contact our 24/7 support team. For further information on responsible gaming practices, please visit our dedicated Responsible Gaming page.

All content on the gen89 Platform — including but not limited to software, source code, databases, graphics, logos, trademarks, text, images, audio, video, and the overall look and feel of the Platform — is the exclusive intellectual property of gen89 or its licensed content partners and is protected by applicable international intellectual property laws.

Members are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial gaming purposes in accordance with these Terms & Conditions. This licence does not permit:

• Copying, reproducing, distributing, or publishing any Platform content without prior written consent from gen89.
• Reverse-engineering, decompiling, or disassembling any software forming part of the Platform.
• Creating derivative works based on any Platform content.
• Using the gen89 brand name, logos, or trademarks in any manner not expressly authorised in writing by gen89.

gen89 collects, processes, and stores personal data in accordance with our Privacy Policy, which forms an integral part of these Terms & Conditions and is incorporated herein by reference. By registering an Account, you acknowledge that you have read and accepted the Privacy Policy.

In summary, gen89 collects personal data for the purposes of account administration, identity verification, fraud prevention, regulatory compliance, and the improvement of Platform services. gen89 does not sell personal data to third parties. Data is shared with regulated KYC partners, payment processors, and game studios only to the extent necessary to provide Platform services.

Members have the right to request access to their personal data, request corrections to inaccurate data, and request deletion of their data subject to any legal retention obligations. Such requests should be directed to [email protected].

To the fullest extent permitted by applicable law, gen89 excludes all liability for losses or damages of any kind arising from your use of the Platform, including but not limited to:

• Loss of gaming funds resulting from normal gameplay outcomes, wagering, or betting activity.
• Technical failures, service interruptions, or data loss caused by events outside gen89's reasonable control, including Force Majeure events.
• Delays in deposit crediting or withdrawal processing caused by third-party banking or e-wallet providers.
• Unauthorised Account access resulting from a Member's failure to maintain credential security.
• Any indirect, consequential, special, or punitive damages, regardless of the cause of action.

Nothing in these Terms & Conditions excludes or limits liability for fraud, willful misconduct, or any other liability that cannot be excluded or limited as a matter of applicable law.

gen89 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Where changes are material, gen89 will notify registered Members by email to the address on file, with a minimum of 7 days' notice before the amended terms take effect.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not accept the revised terms, you must cease using the Platform and contact gen89 to request Account closure and withdrawal of any remaining real-money balance.

The version of the Terms & Conditions currently in force is the version displayed on this page, identified by the "Last Updated" date shown at the top of this document. gen89 recommends that Members review these Terms & Conditions periodically to remain aware of any changes.

These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the jurisdiction in which gen89 holds its international operating licence.

gen89 operates as an international online gaming platform and serves Members across Indonesia. It is the sole responsibility of each Member to ensure that their participation in online gaming activities complies with all laws, regulations, and ordinances applicable to them in their country or region of residence. gen89 makes no representation that access to or use of the Platform is legal in any particular jurisdiction.

In the event of any dispute between a Member and gen89 that cannot be resolved through gen89's internal complaints process, the parties agree to pursue resolution through binding arbitration conducted in the English language before a mutually agreed arbitral institution. The seat of arbitration shall be as determined by gen89's licensing jurisdiction.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, the gen89 Platform, or any aspect of your membership, please contact our support team through any of the following channels:

• Email: [email protected] (plain text — not a clickable link; copy and paste into your email client)
• Live Chat: Available 24 hours a day, 7 days a week, directly within the Platform after logging in to your gen89 Account.

gen89's customer support team is staffed by agents fluent in both English and Indonesian, operating across all time zones but with primary coverage aligned to Western Indonesia Time (WIB, UTC+7). We aim to respond to all email enquiries within 24 hours of receipt.